Remote support software allows you to access desktop computers remotely-whether it’s desktops on a different floor or in a different part of the world.
What is remote desktop support software?.Navigate to the Connection Details icon to view the connection details of the remote Mac device.Click to access the Password Secrets Vaults during a remote support session.Access the Session Menu, also in the lower left corner, to make a VoIP call, or end the session.Use the Commands Menu in the lower left corner of the Remote viewer to request Administrator level privileges, restart and shut down, or emergency shut down the remote Mac device.You can also chat with the remote customer from the Chat window. Remotely access your customers' Mac devicesĪfter starting a remote support session with a Mac device, the Dameware Remote Everywhere Remote Viewer opens automatically on the General tab where you can see the Request Details from the customer's support request, a Quick Dashboard containing information about the device's operating system, CPU, RAM, network, and disk space. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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